We Make Watch Repair Easy!

We understand the frustration you may have experienced while attempting to have your timepiece repaired. You may have been to the mall or to your local jeweler and no one could given you a straight answer or worse, kept your watch for weeks without a word. That’s because most jewelers have to send your watch away to the factory, or even to “some guy” who knows little about your mechanical chronograph.

We are different. Our service is done on premises, by an AWCI Certified Watchmaker who has the experience and extensive knowledge on a wide variety of mechanisms and brands. Let us help you get that special timepiece working again.

Just fill out the form below and send in your watch for a FREE repair estimate. Or if you are in the neighborhood, come in!

Watch Repair Form

What We Service

All Rolex watches. Serviced on premises using only original and genuine Rolex parts. Our certified watchmaker is trained in all Rolex calibers and models.

All Oris calibers, including specialty dive watches

Omega, all current and all vintage calibers, including the Seamaster diver collection and all Speedmaster calibers

Tissot, Rado, Hamilton, Longines

Tag Heuer, Concord, Baume & Mercier, Movado

All Citizen Eco Drive and Diver Models

All grades ETA, Salita, Ronda calibers

Many other Fine Swiss and Japanese Watches.

Our repair facility is equipped with the most up to date tools and technology for modern and antique watch repair. Read more about our water resistance procedure here.

  • We use only genuine parts for all brands that we service.
  • We also check and restore the water resistance of all water proof and water-resistant watches.
  • Our water proofing equipment is top of the line, testing dive watches up to 125 Bars of Pressure.

 

We are an Authorized Service Center for Victorinox Swiss Army Brand Watches

  • All Victorinox Swiss Army Watches, Warranty and Out of Warranty Models
  • Divemaster 500 Models
  • For more information on the Victorinox Swiss Army 3 Year Limited Warranty, click here.

Swatch Group Brands, Authorized Parts & Repair

  • Trained in Omega Co-Axial Escapement
  • Modular Chronograph,
  • Tissot T-Touch Service

About AWCI

“The Institute is dedicated to promoting the highest standards of workmanship and professional ethics. We help set the standards for the repair and restoration practices that are taught in North America.

“Professionals who display the emblem of the American Watchmakers‑Clockmakers Institute have access to the finest resources for information and specialized training. They are uniquely qualified to provide the best advice and service in areas related to watch and clock repair.

Watches Etc Warranty

Watches Etc offers a One Year (12 months) service warranty on all complete movement service repairs. Certain high grade watches come with a 24 month service warranty. Please inquire for details.

FREE Repair Estimates

If you would like to send us your watch by mail, please be sure to include this watch repair form. We will examine your watch repair and provide a FREE estimate.

How to Send Us Your Watch

Please package your watch securely in bubble wrap and a corrugated container and mail to the address below. Please be sure to include your contact information inside the box so that we can reach you. We recommend using an insured and track-able shipping method, addressed as noted, below.

WETC
548 Washington Street
Wellesley MA 02482

For your convenience you can print our watch repair form to be included in the package.

Please note: If you send us your watches in their original manufacturer’s boxes, they will not be returned in those boxes. Due to space limitations we discard all packaging materials upon receiving your watch.

If you have any further questions please send us an email with all relevant information to:
repair@watches-etc.com , and we will promptly handle your request.