Customer Service

Watches Etc Inc.
548 Washington Street
Wellesley, MA 02482

HOURS OF OPERATION:

TUESDAY – FRIDAY 10 – 6 PM AND SATURDAY 10 – 4 PM
CLOSED:  SUNDAY & MONDAY

Phone: (781) 237-1620

Toll Free: (888) 713-2563

To contact our Customer Service Department, please send an email with all relevant information to: sales@watches-etc.com , and we will promptly handle your request.

 

Authorized Dealer

Watches Etc is an authorized dealer of all products advertised and sold on watches-etc.com. All watches in our store come directly from the manufacturer. All watches and accessories are brand new, with all boxes and full warranties in tact.

Secure Online Ordering

Our on-line ordering system uses SSL (Secure Sockets Layer) encryption to protect all personal information. Most browsers will display either a closed lock or a solid key icon in the bottom status bar on secure pages. Look for these icons on any web page that asks you to provide your personal information.

Privacy Policy

We are committed to protecting your privacy at all costs. When placing orders on our web site, we collect your personal information such as your name, address, phone number, e-mail address, and credit card number. All information that you provide is kept completely confidential. It is strictly used for the purposes of filling orders and will not be sold or rented to any other party.

Warranty Information

All watches sold and advertised on our web site come with specific warranties provided directly by its manufacturer. Each brand warranty is clearly stated on the brand-info pages on our website. Your watch also arrives with a manufacture’s warranty card and booklet explaining their company warranty policy.  Select brands sold and advertised on our web site are also given one additional year warranty at no extra cost from Watches Etc. Inc. This additional warranty is provided on top of the manufacturer’s warranty and takes affect immediately after the original manufacturer’s warranty expires. This additional warranty is provided only on select brands.

Shipping Rates

AT THIS TIME, WE SHIP TO THE UNITED STATES ONLY.

Watches Etc offers a FLAT Shipping Fee of $20 for all ground orders to anywhere in the United States.  We also offer expedited service through USPS Express Mail and FedEx Express, for additional fees. When calling to place an order we will provide a price based on you shipping zip code.

Returns Policy

Any watch purchased through our website, (excluding Final Sale Marked Items), can be returned or exchanged within 7 days of receipt. The package must be postmarked within 7 business days. We will provide a full refund, (minus any applicable shipping charges) if the watch is returned in original, un-worn condition with all boxes/papers/warranties and stickers/emblems. If for any reason we receive the watch back in unacceptable condition it will be sent back to the purchaser.

A 10% Restocking Fee will be deducted on any returned merchandise in incomplete condition without or damaged boxes/papers/warranties and stickers/emblems. Please send your returns with insurance and tracking information to:

All Pre-Owned/Vintage Watches, Limited Editions or Specialties are considered Final Sale Items.

WETC. INC.
548 Washington Street
Wellesley, MA 02482

Please note: All brand accessories, such as leather straps and metal bracelets are final sale items and cannot be returned. We clearly state the width of each strap on the website, so please make sure you measure the case lugs accurately.

International Shipping
At this time, we do not ship outside of the United States.

Leave a Reply

Your email address will not be published. Required fields are marked *